Privacy & Cookie Policy

1. Introduction

This policy explains how Pinehaven Koala Sanctuary ("we") handles information for visitors to loneqepinekoalasanctuary.com (the "Site"). We aim to collect only what we need to run the Site and answer your enquiries.

2. Information we collect

• Information you give us. When you email us or use a form, we receive your name, email address, and the details of your message or booking enquiry.
• Information collected automatically. Like most websites, our hosting and analytics tools may log technical data such as browser and device type, general location, the page that referred you, and the pages you view — to keep the Site secure and understand what's useful.

3. How we use it

We use this information to respond to enquiries and bookings, to operate and secure the Site, to understand and improve it, to display and measure advertising where it appears, and to meet legal obligations. We do not sell your personal information.

4. Cookies

Cookies are small files stored on your device that help a website work and remember choices. The categories we and our partners may use are:

Category	Purpose
Essential	Keeps the Site secure and working; cannot be switched off.
Preferences	Remembers choices such as your consent selection.
Analytics	Helps us read aggregate, de-identified usage.
Advertising	Supports serving and measuring ads where shown.

You can manage cookies in your browser and, where shown, through our on-site consent prompt. Blocking some cookies may affect how parts of the Site work.

5. Advertising & analytics

We may work with third parties, including Google, to display ads and measure traffic. These partners may use cookies or similar technologies to serve ads based on your prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to our Site and elsewhere online.

To limit personalized advertising, visit Google's Ads Settings. For industry-wide choices, see aboutads.info and Your Online Choices.

6. Your choices

• Clear or block cookies in your browser at any time.
• Use the opt-out links above to reduce personalized ads.
• Ask us to access, correct, or delete anything you've sent us.

7. Your rights

Depending on where you live, laws such as the EU/UK GDPR or the California Consumer Privacy Act (CCPA) may give you rights to access, correct, delete, or restrict use of your personal information, and to object to certain processing. Email [email protected] to exercise them; we respond within the period the law requires.

8. Retention

We keep enquiry messages only as long as needed to respond and maintain reasonable records, and we retain automatically collected data for a limited period consistent with security and analytics needs.

9. Children

Families are welcome at the sanctuary, but this Site is intended to be used by adults (for example, parents booking a visit) and is not directed to children under 13. We do not knowingly collect personal information from children online.

10. Changes

We may update this policy as our practices or the law change. The "Last updated" date above reflects the current version, and notable changes may be highlighted on the Site.

11. Contact

Questions about privacy? Email [email protected] or use our contact page.